Premier service & dedicated support
Offering round-the-clock technical assistance, end-to-end case management, and Advanced Exchange Dispatch, Lenovo’s trusted Premier Support is now available for Motorola smartphones.
Technical expertise
Motorola understands which enterprise support services are needed, and when, to ensure your mobile fleet stays connected and protected at all times.
Premier Support support provides exclusive access to advanced, unscripted hardware and software support1 from a global team of elite engineers. Our dedicated Help Desk Agents facilitate first-time, hassle-free case resolution, so you can keep your focus on the business at hand.
Minimize downtime to maximize productivity
Can your business afford to wait for phone repairs? Keep working smartphones in your end users’ hands with Advanced Exchange Dispatch. If a smartphone malfunctions during the standard manufacturer's warranty period (up to 36 months), Motorola will deliver a free replacement with next-business-day shipping.
An exchange2 can be requested by calling the dedicated Premier Support Help Desk. Once you receive the replacement device, simply return the defective device using the provided shipping label.
Summarized solutions
Direct access to Premier Help Desk Agents
24 x 7 x 365 dedicated technical support
Warranty claims including parts and labor
Expedited device replacement
Single point of contact for end-to-end case resolution
Proactive relationship & escalation management
Prioritized parts and labor
Comprehensive Android OS support
Motorola means business
From ThinkPhone to razr, from edge to moto g, all enterprise-ready Motorola smartphones are eligible for enrollment in Premier Support. Learn more about our assortment of advanced devices here.
How is Premier Support different?
PREMIER SUPPORT OVERVIEW
STANDARD SUPPORT
PREMIER SUPPORT
24 x 7 x 365 advanced technical support
Limited / Business Hours
Yes
Warranty claims including parts and labor
Same unit repair
Advanced exchange dispatch
Exchange shipment within 24 hours
—
Yes
End user support for out-of-the-box inquiries, basic troubleshooting, and technical issues
Yes
Yes
Comprehensive hardware and software support
Limited
Yes
Technical Account Managers for proactive relationship and escalation management
—
Yes
Single point of contact for simplified end-to-end case management
—
Yes
Repair parts prioritization
—
Yes
Android OS updates and support
Limited
Yes
Third-party software support
Yes
Yes
Frequently Asked Questions
We’re here to help
If you are interested in purchasing Premier Support service, contact your sales representative.
If you have questions about your Premier Support service, contact our Help Desk.
Motorola reserves the right to alter product offerings and specifications at any time, without notice. Motorola makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. Exclusions and limitations apply. For details regarding exclusions, limitations, how to make a claim, cancel coverage, and list of coverage providers, please read the terms and conditions at http://motorola.com/device-legal.
MOTOROLA, the Stylized M Logo, MOTO, and the MOTO family of marks are trademarks of Motorola Trademark Holdings, LLC. All other trademarks are the property of their respective owners.
© Motorola 2024. All rights reserved.
1 If the issue cannot be resolved by software updates or the problem is covered by manufacturer's warranty.
2 Before sending a replacement, Motorola will attempt to resolve the issue using instructions provided by the customer service representative. To help resolve the issue as quickly as possible, we will require that you describe the issue in detail. Once the representative determines that we cannot resolve the issue using these instructions, the representative will arrange for delivery of the replacement smartphone.
3 The deadline for returning the defective smartphone is 15 days. Should you fail to return the device in the required time, Motorola will charge you for the replacement smartphone sent.